Description of Member Benefits

Teladoc

Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere with a $0 visit fee for general medical issues. With Teladoc, you can talk to a doctor by phone or online video to get a diagnosis, treatment options and prescription, if medically necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.

General Medical
  • Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections
  • 10 minute average doctor response time
  • Includes spouse and dependents — from children to seniors
  • If you are caring for an aging parent or loved one, you can provide them access to $49 visits
  • U.S. board-certified doctors with an average 20 years practice experience
Nutrition
  • Registered dietitians help members develop personalized eating plans or manage health conditions like diabetes or high blood pressure
  • $59 per consultation
Dermatology
  • Upload images for a quick, convenient, and discreet treatment plan within 2 business days for skin conditions such as rash, acne, psoriasis, suspicious moles, and more
  • $75 per consult, plus one follow-up question

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“…It is beyond my best expectations. I used it today and I have to tell you it was everything you said it was and more. I had a tooth infection, I called Teladoc and in less than 5 minutes a doctor called, in 1 hour I picked up a script. UNREAL...... Going to tell everyone I know how awesome this program is. Thank you, Thank you so much.”

Greg J., CA

”Your service is 100%.  I’m impressed!”

Marian B., TX

“I have used the service a few times and it is absolutely the best thing in the whole world.  I Love, Love, Love, Love, Love it.”

Michael K., TX

“It’s hard to improve on an outstanding job.”

Roy R., CO

“I love Teladoc!  I used it when I had poison ivy.  I was only sorry I hadn’t used it days earlier.  It was easy, quick and very convenient.  I called Teladoc at 7:30 p.m. and had my prescription ready at CVS at 9:00 p.m.  Then, I used my discount card for my prescription for steroids and they were half price.”

Celeste C., TX

“Everything was excellent!”

Tavarra J., CA

“The doctor was very friendly and made me feel secure in his diagnosis.  I have told three other people how well TelaDoc™ works!”

Linda M., GA

“Wonderful service!  I had no problems.”

Naomi J., AL

“The service was a blessing for me.  Being without medical insurance and not sure how the service would work, I was shocked. ”

Yolanda G., CA

“I was at work not feeling well but didn’t want to leave work. So I decided to call Teladoc. It was a wonderful experience! The doctor called me back within 30 minutes. I spoke with him for about 15 minutes and he wrote me a prescription that I was able to pick up on my way home from work at my pharmacy! It was very convenient. Teladoc saved me money and I didn’t have to miss time from work.”

Ann

“One night my son had an upset stomach. I considered taking him to the emergency room but called Teladoc instead. The doctor suggested an over the counter medication and plenty of fluids. I’m thankful that I avoided the time and expense of going to the ER.”

Mary

FAQs

Do I speak with real doctors?
Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

 What are some of the common conditions Teladoc treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.

Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.

Can I request a particular doctor?
No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.

Can I get a prescription?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc.

How are prescriptions sent to the pharmacy?
Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.

Is my electronic health record kept private?
Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I call Teladoc outside of the United States?
No. Teladoc visits are unavailable outside of the United States.


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Pharmacy

To locate a provider, click here.

Don't pay full price! Save 10% to 85% on most prescriptions at over 60,000 pharmacies. Just present your card to save an average of 46% at locations nationwide.

  • Compare your prescription prices and see for yourself at MyRxPrice.com
  • Participating pharmacies include CVS, Walgreens, Target and many other independent, national and regional chains
  • Even if you have insurance, present both cards at the pharmacy to receive the lowest price
  • Immediate family included

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Pharmacy Savings Example

Drug Name

Quantity

Retail Price

Discounted Price

Savings

Percentage

High blood pressure medication (Amlodipine Tab 10MG)

30

$26.92

$8.17

69%

Antibiotics (Azithromycin Tab 250MG)

6

$29.29

$11.90

59%

High blood pressure medication (Losartan Potassium Tab 100MG)

30

$57.06

$9.55

83%

Weight loss medication (Phentermine Tab 37.5MG)

30

$26.77

$10.27

61%

Antidepressant medication (Sertraline HCL Tab 50MG)

30

$17.72

$9.25

47%

Proton pump inhibitor (Omeprazole Cap 40MG)

30

$56.82

$12.22

78%

Insomnia medication (Zolpidem Tab 10MG)

30

$37.30

$8.19

78%

Cholesterol medication (Simvastatin Tab 20MG)

30

$19.74

$8.18

58%

Based on member savings in August 2016. Prices are subject to change without notice and may vary by region.

Payment must be made at the time of service in order to receive a discount.

Know your numbers with direct access to over 1,500 major clinical laboratories nationwide to save you 10% to 80% on typical costs for lab work.
  • Test categories include allergies, vitamin levels, cholesterol levels, liver function, fertility, thyroid issues, and more
  • Confidential results in as little as 24 hours for most tests

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Test Retail Price Your Price You Save
CWP* $535 $97 $438
PSA $107 $44 $63
Thyroid Panel w/THS $174 $49 $125

*Comprehensive Wellness Profile (CWP) with 50+ results includes: cbc, lipids, kidney, liver, glucose, electrolytes, bone and minerals.

 

“I needed 8 blood tests my doctor recommended I get. The lady who helped me didn’t know how to work the NB card so I told her I was paying cash for the 8 test and she gave me a price of $753. I then asked her to give me a minute to call Direct Labs to see how this all works. Once on the phone with Direct Labs they asked me a few questions then requested the Fax number to the place I was at. When the fax came over the price was $437 a savings of $316 dollars. Not bad for the extra 10 minutes of effort. The $316 can pay for a new set of Ski bindings or some Fly fishing gear…”

Lyle S., UT

Lab benefit not available in NJ, NY, and RI. This program can be canceled, without notice, at any time, for any reason.

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Diagnostic Imaging

A better image leads to a better diagnosis, better treatment and a better recovery. Access high-quality medical imaging, gastroenterology services, and lab tests at discounted pre-negotiated rates. Save money on MRI, CT scans, and more. Receive a free diabetes wellness lab test with scheduled imaging services. Additionally, you can conveniently screen for colorectal cancer with an accurate at-home kit, avoiding the need for a doctor's visit.

  • Discounted and transparent rates for MRI, CT, ultrasounds, X-rays, colonoscopy, upper endoscopy, hemorrhoid banding and GI consults
  • 10% off at-home colorectal cancer screening kit
  • 10% off common lab tests at clinical lab locations nationwide

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Certain services may not be available in all geographical locations. This program can be canceled, without notice, at any time for any reason.

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Hearing Aids

If you suffer from hearing loss, you shouldn’t have to empty your wallet to access hearing aids. Retail Hearing Care by Connect Hearing and Home Delivery Hearing Aids by Hearing Assist, the #1 direct to consumer hearing aid brand, will help you find an affordable solution with the fit, comfort, and amplification you need.

Retail Hearing Care by Connect Hearing
  • Free initial screening
  • Discount of 35% off the suggested retail price at retail locations nationwide
  • Two-year supply of hearing aid batteries
  • Two-year warranty
  • One-time replacement for loss or damage*
  • Unlimited follow-up care for cleaning and checkups with purchase

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CashBack Rewards Mall

Don’t settle for full price! CashBack Rewards Mall makes shopping easy, rewarding and fun. Earn cash back on purchases made through a convenient online mall and save up to 80% on thousands of deals, promo codes and free shipping offers.

  • Over 3,000 of the most popular stores all on one site
  • Product Search engine allows you to shop and compares prices from over 100 million products in the inventories of our malls stores
  • CashBack Button browser extension alerts you when CashBack is available with a store, even when you are not logged into the mall
  • Download the Shop and Earn mobile app from App Store or Google Play
  • Between 3,000 - 5,000 daily special Hot Deals and Promo Codes that offer saving up to 80% off
  • Offers from top coupon clipping sites which make clipping coupons from the Sunday newspaper a thing of the past

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Newly diagnosed? Undiagnosed? Just need more information or advice? You can get the information you need with confidential, online, personal interaction with licensed, board-certified physicians through email. You may also ask Doctors Online about behavioral health, nutritional and fitness advice and much more.

Doctors Online powered by eDocAmerica

The fast, easy way to get health information from an online resource you can trust. You have 24/7 access to doctors, pharmacists, psychologists, dentists, dieticians and more by email or smartphone app. You’ll get treatment options and advice you understand. With Doctors Online, the doctor’s always in!

  • Responses within a few hours
  • Secure Personal Health Record
  • Unlimited, confidential services include your immediate family

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Doctors Online powered by eDocAmerica FAQ

What services are included?

You can email board-certified physicians, psychologists, pharmacists, dentists, dietitians, fitness trainers, alternative medicine doctors, and eye doctors for help with treatment options, behavioral health questions, nutrition, fitness and more.

Are there any services Doctors Online does not provide?   

Emergency issues and prescribing medications are excluded.

Am I charged for each new question?

No. You can use this benefit as often as needed.

Will the medical information I share remain confidential?

Yes. Health records are kept private and protected.

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Health Advocacy powered by Health Advocate™

Healthcare is complicated. Personal Health Advocates help you navigate the insurance and healthcare systems. They can help to:

  • Untangle medical bills and insurance claims
  • Locate doctors, specialists, hospitals, dentists and pharmacies
  • Clarify benefits and answer questions about tests, treatments and medications
  • Coordinate care among multiple providers
  • Assist with eldercare and related healthcare issues
  • Arrange second opinions
  • Transfer medical records
  • Provide information about generic drug options

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Knowledge is power. With NurseLine™, you can become better informed about medical conditions and make smart, cost-effective choices for your healthcare needs. Get drug usage and interaction information from experienced registered nurses by calling the toll-free number 24/7. They are also staffed with bilingual nurses and have TTY/TTD access for the hearing impaired. Click here for detailed information.

NurseLine™ powered by Health Advocate™

Turn to NurseLine™ for trusted advice and information when you need it most. Highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder.

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NurseLine™ powered by Health Advocate™ FAQ

Q. Who do I speak with when I call?
A. You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

Q. What types of issues can I call about?
A. Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.

Q. Can I call about family members?
A. Yes. NurseLine may be used by you, your spouse and your children.

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Medical Bill Saver™ powered by Health Advocate™

Major issues can add up to major bills! Call Medical Bill Saver™ and rest easy.

  • Experts who know the ins and outs of billing practices will attempt to negotiate discounts on your behalf, possibly leading to a reduction in your costs
  • Receive an easy-to-read personal Savings Results Statement summarizing the outcome and payment terms for successful negotiations

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Worklife Services

Need childcare, relocation services or caregiver support? Your worklife concierge helps with the good, the challenging and everything in between.

  • Find childcare, summer camps and school-age programs
  • Public, private and specialty school information from kindergarten through college
  • Resources for adoption, pregnancy, and disabled and aging loved ones
  • Referrals for house cleaning, lawn maintenance, pet care, and home and auto repair

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Statistics

"Sixty-six percent of caregivers find it very or somewhat easy to coordinate care given by health professionals and service providers while 25% had some difficulty. Most caregivers report using other unpaid caregiver help (66%), and 35% used paid help." National Alliance for Caregiving/AARP, 2009

"43.5 million adults care for an elderly family member." Alzheimer's Association, 2011

"Nearly 11 million children under age 5 in the United States are in some type of child care arrangement every week." U.S. Census Bureau, 2011

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Worklife Services FAQ

If I can’t find help online, how do I speak with a counselor?
Call to explain your situation to an experienced representative who will identify possible solutions and locate providers. A referral packet is sent to you with providers who meet your needs and their availability, with educational materials to assist you with your decision. The representative will follow up to answer any additional questions and provide more referrals if needed.

What types of assistance can Worklife Services provide?

  • Locating an in-home childcare provider
  • Finding care for a child or adult with a debilitating disease
  • Finding an after-school program or summer camp for a child in elementary school
  • Emergency preparedness and natural disaster recovery
  • Resources for saving money on everyday items
  • Self-improvement, from boosting self-esteem to improving time management
  • Mental and behavioral health assistance including stress and depression resource centers
  • Workplace issues that impact productivity and organizational goals
  • Making transportation arrangements for a disabled relative
  • Understanding what Medicare, Medicaid or private insurance covers for an elderly relative’s care and identifying programs that are available at little or no cost
  • Understanding the costs of various living arrangements if an elder adult can no longer live independently at home


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Coast to Coast Vision™

To locate a provider, click here.

Your eyes are the windows to your health. Now you and your family can see better savings at over 20,000 vision providers nationwide, including national chains and local retailers. You save 10% to 60% on glasses, contacts, laser surgery, and exams.

  • 20% to 60% off prescription eyewear including most frames, lenses and specialty items such as tints, coatings and UV protection
  • 10% to 30% off eye exams
  • Participating chains include LensCrafters, Pearle Vision, Visionworks, JCPenney, Target and more
  • Your eye doctor not in our network? The nomination process is a breeze!
  • 10% to 40% off contact lenses through America’s Eyewear mail order service
  • 40% to 50% off the national average cost of LASIK surgery

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FAQs

Is this benefit insurance?

No. This is a discount eyewear and eye care program. You will pay the discounted price at the time of the purchase. There are no reimbursements or paperwork to file. 


Can I use this benefit if I already have vision insurance?

Depending on the type of insurance, the benefit may be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, you may use your discount to buy additional pairs of glasses or contacts.


Is there a limit on the number of times the benefit can be used?

There is no limit on the number of times you or your family can take advantage of the savings.


Can I use the benefit at any retail location?

No. To receive a discount you must go to a provider listed in the Coast to Coast Vision network. For eye exams, many opticians attached to national superstore chains such as Target Optical are independent contractors and not necessarily in the Coast to Coast Vision network. Please verify participation before your appointment. 


What do I do when I get to the location to get my discount?

Be sure to show the participating provider your membership card with the Coast To Coast Vision logo at the time of purchase.

 

What if the store is running a sale?

The discount cannot be combined with any other discounts or special offers. 


How do I get my eye doctor or optician in the Coast To Coast Vision network?

Call the number on the back of your membership card and provide the doctor’s name, address and phone number and Coast To Coast Vision will contact them about becoming a provider. 


How can I be guaranteed the greatest savings on contact lenses?

The greatest savings and selection for contact lenses is offered through the mail order program. Replacement contact lenses are discounted at 10% to 40% below retail.


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Dental powered by Aetna Dental Access®

To locate a provider, click here.

Smile brighter with big savings at over 262,000* available dental practice locations nationwide. Use your card over and over again to keep your teeth sparkling clean!

  • In most instances, save 15% to 50% per visit**
  • Save on dental services such as cleanings, X-rays, crowns, root canals and fillings
  • Need specialty dental care? Save on orthodontics and periodontics, too!
  • Show your card with the Aetna Dental Access® logo and pay the discounted price at checkout

    *As of April 2020. **Actual costs and savings vary by provider, service and geographical area.

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Savings Examples

Procedure Average Cost* Average Cost with Aetna Dental Access* Member Savings
Periodic Oral Exam $64 $38 $26
Comprehensive Oral Exam $104 $62 $42
X-Ray, Intraoral–Complete Series Including Bitewing $165 $99 $66
X-Ray, Bitewings– Four Films $76 $46 $30
X-Ray Panoramic Film $134 $80 $54
Cleaning (Prophylaxis)–Adult $111 $67 $44
Cleaning (Prophylaxis)–Child $86 $52 $34
 Fluoride Application
$45 $27 $18
Sealant Per Tooth $67 $40 $27
Filling– 1 Surface Resin (White) Filling, Front (Anterior) Tooth
$191 $115 $76
Crown- Porcelain Fused to High Nobel Metal (i.e. gold) $1,284 $770 $514
Restorative Crown- Porcelain Fused to Nobel Metal $1,199 $719 $480
Root Canal Front Tooth (Anterior) Excluding Final Restoration $951 $571 $380
Root Canal Premolar Tooth (Bicuspid), Excluding Final Restoration $1,084 $650 $434
Root Canal Molar, Excluding Final Restoration $1,350 $810 $540
Osseous Surgery, Four Or More Contiguous Teeth - Modifies Bony Support of Teeth $1,477 $886 $591
Scaling/Root Planing Four or More Contiguous Teeth $289 $173 $116
Periodontal Maintenance For Patients Who Have Been Previously Treated For Periodontal Disease. $170 $102 $68
Complete Upper Denture (Maxillary) $1,616 $970 $646
Extraction of Erupted Tooth or Exposed Root - Includes Local Anesthesia and Suturing If Needed $200 $120 $80
General Anesthesia $241 $145 $96
IV Sedation/Analgesia $211 $127 $84
Occlusal Guard – Hard Appliance, Full Arch $613 $368 $245

*Actual costs and savings may vary by provider, service and geographic location. We use the average of negotiated fees from participating providers to determine the average costs, as shown on the chart. 1 The select regional average cost represents the average fees for the procedures listed above in Los Angeles, Orlando, Chicago and New York City, as displayed in the cost of care tool as of February 2024.

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Dental powered by Aetna Dental Access® FAQ

Can I receive a discount at any dental office?
You must go to a participating provider in order to receive your discount. Find participating providers in the app or online, or call Member Support Monday to Friday, 7:00 am to 7:00 pm and Saturday, 8:00 am to 5:00 pm Central Time for questions or help locating a provider.

 

How many times can I use the Dental benefit?
There is no limit to the amount of times this benefit can be used.

What if my dentist is not a participating provider?
Recommend a Provider through the app, online or by calling Member Support. Submit the provider’s information, and Aetna will contact the provider about joining the network.

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Dental Benefit is not available to VT residents.

The discount program provides access to the Aetna Dental Access® network, which is administered by Aetna Life Insurance Company (ALIC). ALIC does not offer or administer the discount program, and is not an affiliate, agent or principal of the discount program. Dental providers are independent contractors and not employees or agents of ALIC. ALIC does not provide dental care or treatment and is not responsible for outcomes.

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Vitamins

Everyone has different health goals, and eVitamins has the products to help you reach them. Find the best prices online for the most trusted brands of vitamins, herbs, nutritional supplements, whole foods, baby care, skincare, and more. Save on products for you, your family and even your pets.

  • Use the mobile app or order online
  • Get an exclusive 10% off orders of $50 or more
  • Enjoy the lowest prices available, with savings up to 75% off typical costs of wellness products
  • Get free shipping on orders over $49, or on nearly 17,000 qualifying items

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Vitamins FAQ

Can I use this benefit at any retail location?
The benefit is only available online.

What are the advantages of using this benefit as opposed to shopping for vitamins at my local retailer?
You can choose from top name brands and over 25,000 products from the convenience of your home or office. eVitamins also boasts the lowest prices in the market, with savings up to 75% off typical costs of wellness products.

Aside from vitamins, what other products are discounted?
In addition to vitamins, you will find discounts on herbs, supplements, whole foods, baby care, bodybuilding, pet supplies, skincare, and more.

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Diabetic Supplies

Save 10% to 50% on diabetic testing supplies, and get a free fully-audible blood glucose meter with your first order. With the convenient online, pre-paid program, you receive discounted diabetic testing supplies shipped directly to your home. Services include:

  • Free shipping on diabetic supply packages
  • Tracking information updates via email or text
  • Annual testing program or purchase-as-needed options available
  • No prescription required for OTC testing supplies
  • 100% satisfaction guaranteed, or you get your money back

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Retail Health Clinics

Save 10% at select Walgreens on everything from prevention and wellness services to monitoring and managing ongoing health conditions. Medical professionals treat allergies, injuries, coughs, colds and more.

  • Over 150 Healthcare Clinic at select Walgreens nationwide
  • Walk-ins or appointments available
  • Medical professionals include board-certified family nurse practitioners and physician assistants
  • Prescriptions may be written, if necessary

Exceptions may apply. Certain services may not be available in all states.

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Health Wealth Connection

Resources and information to help you manage your health and personal finances. Whether you’re trying to lose weight, relieve stress or depression, or reduce your credit card debt, Health Wealth Connection will help you reach your goals.  It’s like having a health coach, financial planner, nutritionist and counselor all in one place.

  • Wellness resource for managing health and finances
  • Tips on health, money and managing stress from Suze Orman, Deepak Chopra, Geneen Roth, Dr. Mark Hyman and more

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Durable Medical Equipment

Need an easy way to order medical equipment online or over the phone? Not only will your supplies ship to you, but you’ll also save 20% to 50% and an additional $5 on orders* of $50 or more! Save on walking aids, wheelchairs, scooters, hospital beds, bathroom safety, orthopedic products, and more.
*Restrictions may apply

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Financial Wellness

You shouldn’t have to waste hours of your life worrying about money. With Financial Wellness, you gain a helping hand to guide you through the major financial changes and challenges you’ll face throughout life, from paying for college to buying a home to managing a budget. Call a financial counselor for a more hands-on approach, or tackle your financial situation independently with learning tracks through the Online Financial Wellness Center.
  • Accredited or Certified Financial Counselors are accessible by phone to assess issues, discuss options, and help you determine the best course of action for your situation
  • Online Financial Wellness Center does the heavy lifting for research, providing a variety of vetted articles, videos, worksheets, checklists, and more to guide your financial wellness journey
  • Established learning tracks include resources for major life events, like getting married or having a child, and general financial goals, like developing a budget and eliminating student debt

Financial Wellness does not provide investment, legal, or tax advice.

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Legal Services

Have legal questions? Get legal answers from experienced lawyers at discounted rates. Attorneys help with traffic tickets, bankruptcy, divorce, and spousal and child support. Additional services are also available at no cost to you!

  • Free services* include one-on-one consultations, attorney-made phone calls, help with legal documents, assistance with welfare and INS, representation in small claims court, and a Simple and Living Will
  • Attorneys only charge $125 an hour or 40% off their hourly rate, whichever is greater
  • 10% off all contingency-based cases
  • You’ll be referred to plan attorneys based on location, language and area of law

*In certain situations, attorney liability may require plan attorneys to ask for a retainer prior to providing some of the free legal services.

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Legal Services FAQ

Can I change attorneys for whatever reason?
Yes. You can call for a new referral to a participating attorney anytime.

What areas of law are available?
All areas of law are eligible for the discounts; including but not limited to, simple traffic offenses to more complicated custody, criminal and civil suits.

Are family members eligible to receive these services?
Yes. This benefit may be used by you, your spouse and legal dependents.

Where can I find a complete description of benefits?
Click here for more information.

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Roadside Assistance

Stranded? Car trouble is no trouble. Roadside Assistance is there for you and your immediate family to help with a flat tire, lock-out, battery, collision and even towing—with coverage up to $80. They will even bring you fuel, oil, fluid and water 24/7!

Limit one service within 72 hours and five services per year. This is not an insurance product.

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ROADSIDE ASSISTANCE FAQs

How does this benefit work?

Just by calling the toll-free number on the membership card, a service vehicle is dispatched to the member’s location. Emergency Roadside Assistance is available throughout the United States and Canada, 24 hours a day, 365 days a year.  Members only pay for any costs in excess of the $80.00 per occurrence limit plus any non-covered costs.

Can the vehicle be left unattended where it became disabled and still be serviced?

Service providers are not allowed to service an unattended vehicle so it is important that the vehicle remains attended after the call for assistance has been placed. 

Can members still be reimbursed if they pay out of pocket at the time of service?

 Members must contact Emergency Roadside Assistance’s 24-hour, toll-free number to have an authorized network service provider dispatched to their assistance.  Assistance obtained through any source other than the Emergency Roadside Assistance provider is not covered and is not reimbursable.  In the event    that service is not obtainable through the Emergency Roadside Assistance provider, the member will receive an authorization number from the Emergency Roadside Assistance provider and will receive a refund of payments made according to the program benefit and coverage limits for services secured independently.

 What exactly is considered a “covered emergency?”

The following are covered emergencies, subject to $80.00 per occurrence limitation:

  1. Towing Assistance – When towing is necessary, the covered vehicle will be towed to the closest qualified service facility or to any location requested;
  2. Battery Service – If a battery failure occurs, a jump-start will be applied to start the covered vehicle;
  3. Flat Tire Assistance – Service consists of the removal of the flat tire and its replacement with the spare tire;
  4. Fuel, Oil, Fluid, and Water Delivery Service – An emergency supply of fuel, oil, fluid, and water will be delivered if you are in immediate need. You must pay for the fuel or other fluid when it is delivered;
  5. Lock-out Assistance – If your keys are locked inside of the vehicle, we will provide assistance in gaining entry to the vehicle.

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ID Sanctuary™

With ID Sanctuary, you can rely on immediate, personalized attention from a fraud specialist whenever you need it. Fraud specialists are armed with the knowledge to help reduce the risk of identity theft and provide unlimited restoration assistance should you fall victim—giving you emotional support and peace of mind.

  • Unlimited 24/7 restoration assistance whenever your identity has been compromised
  • Step-by-step guidance through the identity restoration process if you become a victim of identity theft or fraud
  • Document replacement assistance when identification documents such as Social Security cards, birth certificates, passports and driver’s licenses are lost, stolen or destroyed
  • Credit inquiry activity alerts
  • One bureau credit report, credit score and monitoring
  • Access to an online educational resource with new articles, information, tips and best practices to protect against identity theft
  • Includes you and up to four legal dependents 18 and over

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ID Sanctuary is NOT insurance and has a no-risk 30-day money-back guarantee.

ID Sanctuary is powered by CyberScout. Since 2003, we have been leading the charge against hackers, thieves and even simple human error by providing solutions that deliver prevention education, proactive protection services and swift remediation for millions of households. Our long-term commitment is to be a leader in the personal security industry by deploying new technologies and practices to ensure clients and their customers have the latest tools to protect the privacy and security of their most valuable assets.

Teladoc












Pharmacy
Lab Testing
MRI & CT Scans
Hearing Aid
CashBack Rewards Mall
Doctors Online
Health Advocacy
Nurselineā„¢
Medical Bill Saverā„¢
Worklife Services
Vision
Dental
Vitamins
Diabetic Supplies
Retail Health Clinic
Health Wealth Connection
Durable Medical Equipment
Financial Helpline
Legal Care Direct
Roadside Assistance
ID Sanctuary